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Terms and Conditions

Overview

Welcome to DeluxeTours.pt. By accessing this platform, you affirm your agreement to comply with and be bound by the following Terms and Conditions. These provisions delineate the parameters for utilizing our website and services. We encourage meticulous review to ensure comprehension of your rights and obligations.

General Terms of Use

  1. Acceptance of Terms: Engagement with DeluxeTours.pt signifies your consent to these Terms and Conditions, effective immediately upon initial use of the site. Should you dissent from any of the stipulations herein, we advise refraining from utilizing our services.
  2. Amendments to Terms: DeluxeTours retains the prerogative to modify these Terms and Conditions at its sole discretion. Such amendments will be promulgated online, and continued usage of the site post-publication constitutes your acknowledgment and acceptance of the revised terms.
  3. Permissible Usage: Usage of DeluxeTours.pt must adhere to legal parameters. Activities such as speculative, deceptive, or fraudulent bookings are expressly prohibited.
  4. Intellectual Property Restrictions: Content on DeluxeTours.pt, encompassing textual, visual, and pricing data, is designated solely for personal, non-commercial purposes. Any reproduction, modification, or dissemination without prior written authorization from DeluxeTours is strictly forbidden.
  5. Account Responsibility: By creating an account, you attest that you are not a competitor of DeluxeTours and have not been previously suspended or barred from its services. Account credentials must be safeguarded to prevent unauthorized access.

Booking Terms

  1. Confirmation of Booking: All bookings made on DeluxeTours.pt are contingent upon availability and formal acceptance by DeluxeTours. Confirmation will be communicated via email upon successful processing.
  2. Accuracy of Customer Information: You are obligated to provide accurate and complete details during the booking process. DeluxeTours disclaims liability for issues arising from inaccuracies in the information provided.
  3. Modification Requests: Amendments to bookings are subject to availability and may incur supplementary fees. Requests must be submitted in writing to info@DeluxeTours.pt.

Cancellation and Refund Policy

  1. Customer-Initiated Cancellations:
    • Cancellation with at least 7 consecutive days’ notice: No cancellation fee applies.
    • Cancellation with 3 to 6 consecutive days’ notice: A cancellation fee of 50% applies.
    • Cancellation with less than 2 consecutive days’ notice: A cancellation fee of 100% applies.
  2. Cancellations by DeluxeTours: In circumstances necessitating cancellations, DeluxeTours will endeavor to offer suitable alternatives. If alternatives are unsatisfactory, a full refund will be issued. Refunds are not applicable once services have commenced.
  3. Refund Processing: Approved refunds will be processed within 14 business days. The refund will be credited to the original payment method, less any applicable fees imposed by financial institutions.
  4. Non-Refundable Items: Items purchased at promotional or discounted rates are ineligible for refunds.

Privacy Policy

  1. Data Acquisition: DeluxeTours collects personal data, including but not limited to names, email addresses, and contact numbers, for service delivery and enhancement.
  2. Data Utilization: Collected data facilitates service execution, communication, and tailored user experiences. Marketing correspondence is disseminated only with prior consent.
  3. Third-Party Data Sharing: Personal data may be disclosed to service providers to fulfill booking requirements. DeluxeTours ensures these entities uphold stringent confidentiality standards.
  4. Cookies and Analytics: Cookies are employed to optimize website functionality and user interaction insights. Users may modify cookie preferences via browser settings.
  5. Contact Information: Inquiries regarding privacy practices may be directed to info@DeluxeTours.pt.

Liability Disclaimer

  1. Limitations of Liability: DeluxeTours disclaims responsibility for losses or damages arising from errors in bookings, service interruptions, or reliance on third-party services.
  2. Force Majeure Events: DeluxeTours is absolved of liability for disruptions or cancellations resulting from uncontrollable events, including but not limited to natural disasters and political unrest.
  3. Customer Accountability: Customers bear the responsibility of ensuring their compliance with the requirements for booked services, such as health, mobility, and age prerequisites.

Shipping and Returns (for Tangible Goods)

  1. Return Eligibility: Items must be unused, in original condition, and returned within 30 days. Certain goods, including perishables, are non-returnable.
  2. Return Procedure: Authorization for returns must be obtained by contacting info@DeluxeTours.pt. Customers are responsible for return shipping costs.
  3. Damaged Goods: Items damaged during transit may be eligible for replacement or refund. Supporting evidence of damage is required.

Governing Law

These Terms and Conditions are governed exclusively by the laws of Portugal. All disputes arising from these terms shall be adjudicated within the jurisdiction of Portuguese courts.

Contact Details

For clarifications or concerns regarding these Terms and Conditions, please contact:

DeluxeTours.pt
Lisbon, Portugal
Email: info@DeluxeTours.pt

Thank you for selecting DeluxeTours as your preferred travel partner. We look forward to delivering exceptional experiences.